IoT Scenarios
To really understand the Internet of Things (IoT) requires application, implementation, and execution in the real world. IEEE IoT recently launched a program to provide the IoT community an interactive platform on which to engage with use cases, service descriptions, business models, and reference implementations that will be key to developing a vibrant IoT industry. This is a fantastic opportunity for you to contribute to the IoT cause, as well as get excellent exposure for your projects and ideas.
Learn more how to Submit, Comment, and 'Like' a Scenario.
User satisfaction
- Affiliation:
- ICT CityPulse
- Topic:
- Public
- Description
The biggest swimming facility in Aarhus has a user satisfaction system, which makes it possible for the visitors to express their satisfaction/dissatisfaction in certain areas around the facility. The system is available for visitors at interactive screens around the facility. Everyday an employee has the responsibility for the areas that are a part of the user satisfaction system - for example the women's changing room. Sophie works at the swimming facility and today she is responsible for the women's changing room. This means that she is equipped with a wireless device through which she's immediately notified when a user reports dissatisfaction. The user writes the reason at the screen in the women's changing room, and Sophie has the possibility to react immediately. If the reason is too much water on the floor, no soap, dirty toilets or the like she's supposed to correct it, and hopefully while the user actually sees it. This shows that the feedbacks from the users are taken seriously. The data from the user satisfaction system is directly uploaded to Aarhus's open data platform. Screens are set up at 12 different places.
View User satisfaction in OrganiCity