Sabrina usually takes the car for commuting to work. She would like to take public transport, but the bus is often late or full at the time when she would need it. Recently the city introduced a smartphone app to better control bus routes and adapt to passengers' needs. It is Monday morning and Sabrina leaves her apartment for the bus to work. She tells the new bus app, that she is now on her way to work. Since she entered the address of her workplace earlier, the phone app now knows when and where she wants to go. While she is walking to the bus stop the app sends this information to the server. The server then combines this information with the real time information of all busses currently on their way in town. The system finds there is a bus (line 34) soon nearby which could bring Sabrina directly to her workplace. But the usual bus route for line 34 does not pass by Sabrina's bus stop. Since there are only a few people on the bus, the system sends the bus driver a message, telling him to make this detour and get Sabrina on the bus. In the meantime Sabrina is waiting at the bus stop and also gets a message on her phone, telling her: "the next bus of line 34 will bring you directly to your workplace." Minutes later Sabrina gets on the bus 34 and gets off at her destination soon after.

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